We take utmost care in preparing and delivering our cakes. Since our products are perishable, returns and refunds are subject to specific conditions outlined below :
No Return Policy (Important)
Due to the perishable nature of our products, we do not accept returns once the order has been delivered.
Refund / Replacement Conditions
Refunds or replacements will only be considered in the following cases:
*Wrong product delivered
*Damaged cake during delivery
*Missing items in the order
*Quality issues (must be reported immediately)
Proof Requirement
To avoid misuse:
Customers must provide clear photo or video proof within 2–4 hours of delivery to be eligible for a refund or replacement.
Refund Method
Approved refunds will be processed within 5–7 business days to the original payment method.
Cancellation Policy
Very important for cakes:
Orders can be cancelled up to 24 hours before delivery for a full refund.
Same-day or last-minute orders are non-cancellable and non-refundable.
Need help?
Contact us at {email} for questions related to refunds and returns.